Question 1

If a nation's productivity drops as compared to competing nations, it will experience
low inflation.
a fall in its standard of living.
higher profits.
no loss of income.
increased wealth.

Accepted Answer

The answer of If a nation's productivity drops as compared...

Question 2

Which term refers to all the activities necessary for getting high-quality goods and services into the marketplace?
Quality circles
Quality ownership
Statistical process control
Total quality management
Statistical process analysis

Accepted Answer

The answer of Which term refers to all the activities...

Question 3

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using
quality control.
quality reliability.
quality ownership.
quality assurance.
performance quality.

Accepted Answer

The answer of When Maytag gets premium prices for its...

Question 4

According to Michael Porter, a Harvard University expert on international competitiveness, Canada's competitiveness is a concern because
Canada's productivity is the lowest in the world.
we have been living off our rich diet of natural resources.
Canadian companies are only competitive due to the lower value of the Canadian dollar.
the quality of Canadian manufactured goods is low.
we don't take advantage of the intellectual ability of our people.

Accepted Answer

The answer of According to Michael Porter, a Harvard University...

Question 5

Which of the following is correct with regard to industry productivity?
Productivity does not vary much across different industries.
Productivity is not important to labour unions when they are negotiating a new collective agreement, but it is important to investors.
Activities like web surfing, social networking, and water cooler conversations inhibit productivity.
Increased productivity allows companies to pay workers higher wages without raising prices to consumers.
All of these statements are correct.

Accepted Answer

The answer of Which of the following is correct with...

Question 6

Which of the following is the best description of quality?
A product's fitness for use by consumers
How closely a product adheres to quality standards
A measurement of how much is produced relative to the resources used to produce the product or service
The additional output in the current year compared to the output for the previous year
A measurement of how much is produced

Accepted Answer

The answer of Which of the following is the best...

Question 7

The starting point for total quality management is
quality ownership.
performance quality.
quality reliability.
a customer focus.
value-added analysis.

Accepted Answer

The answer of The starting point for total quality management...

Question 8

Which of the following statements about productivity is correct?
Productivity does not vary much between countries.
It is difficult to compute productivity for different countries because of different industrial practices.
Additional wealth from higher productivity cannot be shared among workers.
Manufacturing productivity is higher than service productivity.
It is difficult to increase productivity in the service sector.

Accepted Answer

The answer of Which of the following statements about productivity...

Question 9

"Fishbone diagrams" are designed to
show the steps in the production process.
measure the amount of process variation.
identify management steps for ensuring quality.
help employees investigate and track down causes of quality problems in their work areas.
identify the inefficiency problems in the production process.

Accepted Answer

The answer of "Fishbone diagrams" are designed to
show the steps...

Question 10

The consistency of product quality from one finished product to the next is
quality reliability.
quality control.
total quality management.
performance quality.
a quality circle.

Accepted Answer

The answer of The consistency of product quality from one...

Question 11

If the total resources needed to create a given amount of a product decreases, productivity has
decreased and quality has increased.
not changed.
decreased.
increased.
cannot determine from information provided.

Accepted Answer

The answer of If the total resources needed to create...

Question 12

The 2011 OECD study showed that productivity was highest in _________ and lowest in _________.
Belgium; Australia
Norway; Mexico
China; the United States
Luxembourg; Chile
Canada; France

Accepted Answer

The answer of The 2011 OECD study showed that productivity...

Question 13

Which of the following is an advantage to a firm with increasing productivity?
Machine breakdowns will be less likely
Raw materials will decline in price
The firm can afford to pay workers higher wages without raising prices
Workers will not want to unionize
The standard of living of its employees will fall

Accepted Answer

The answer of Which of the following is an advantage...

Question 14

With respect to the management of quality, which of the following is correct?
Performance quality may or may not be related to quality reliability in a product.
Separate quality control departments are necessary, but not sufficient for achieving the high quality levels demanded by modern consumers.
Planning for quality should begin before products are designed.
Leading for quality means getting employees to accept quality ownership.
All of these statements are correct.

Accepted Answer

The answer of With respect to the management of quality,...

Question 15

TQM starts by focusing on which of the following parts of the business?
Employees
Customers
Suppliers
Competitors
Investors

Accepted Answer

The answer of TQM starts by focusing on which of...

Question 16

In the 2011 OECD productivity study, Canada had a higher productivity level than
Germany.
Japan.
Belgium.
the United States.
Switzerland.

Accepted Answer

The answer of In the 2011 OECD productivity study, Canada...

Question 17

If a country's labour force is 200 million people, and its GDP is $500 million, what is its labour productivity?
$2.50
$0.40
$700
$300
it is not possible to compute the answer from the information given

Accepted Answer

The answer of If a country's labour force is 200...

Question 18

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called
performance quality.
total quality management.
quality reliability.
quality ownership.
a quality circle.

Accepted Answer

The answer of The concept that emphasizes that no defects...

Question 19

When new versions of software include features not in previous editions, the vendors are practising
quality assurance.
quality ownership.
quality reliability.
quality control.
performance quality.

Accepted Answer

The answer of When new versions of software include features...

Question 20

___________, which is used to help track down what is causing quality problems, is also known as __________.
The Ishikawa diagram; the fishbone diagram
Total quality assurance; quality control
Company productivity; department productivity
Value-added analysis; statistical process control
Quality improvement; the quality circle

Accepted Answer

The answer of ___________, which is used to help track...

Quiz 10: Operations Management, Productivity, and Quality

If a nation's productivity drops as compared to competing nations, it will experience low inflation. a fall in its standard of living. higher profits. no loss of income. increased wealth.

Which term refers to all the activities necessary for getting high-quality goods and services into the marketplace? Quality circles Quality ownership Statistical process control Total quality management Statistical process analysis

When Maytag gets premium prices for its appliances because they are perceived as offering more advanced features and longer life than competing brands, they are using quality control. quality reliability. quality ownership. quality assurance. performance quality.

The starting point for total quality management is quality ownership. performance quality. quality reliability. a customer focus. value-added analysis.

The consistency of product quality from one finished product to the next is quality reliability. quality control. total quality management. performance quality. a quality circle.

If the total resources needed to create a given amount of a product decreases, productivity has decreased and quality has increased. not changed. decreased. increased. cannot determine from information provided.

The 2011 OECD study showed that productivity was highest in _ and lowest in _. Belgium; Australia Norway; Mexico China; the United States Luxembourg; Chile Canada; France

TQM starts by focusing on which of the following parts of the business? Employees Customers Suppliers Competitors Investors

In the 2011 OECD productivity study, Canada had a higher productivity level than Germany. Japan. Belgium. the United States. Switzerland.

If a country's labour force is 200 million people, and its GDP is $500 million, what is its labour productivity? $2.50 $0.40 $700 $300 it is not possible to compute the answer from the information given

The concept that emphasizes that no defects are tolerable and that all employees are responsible for maintaining quality standards is called performance quality. total quality management. quality reliability. quality ownership. a quality circle.

When new versions of software include features not in previous editions, the vendors are practising quality assurance. quality ownership. quality reliability. quality control. performance quality.