Question 1

This transformation process puts together various components and is common in the electronics, appliance, and automotive industries. It is the
clerical process.
transport process.
chemical process.
fabrication process.
assembly process.

Accepted Answer

The answer of This transformation process puts together various components...

Question 2

You have gone to the doctor to check out some recent pains. The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of
intangibility.
warrantees.
customization.
perishability.
past experience.

Accepted Answer

The answer of You have gone to the doctor to...

Question 3

In terms of business strategy as a driver of operations, Toyota uses the _________ strategy, while 3M uses the _________ strategy.
quality; dependability
flexibility; dependability
quality; flexibility
lower price; quality
lower price; flexibility

Accepted Answer

The answer of In terms of business strategy as a...

Question 4

In terms of business strategy as a driver of operations, 3M uses the _________ strategy, while FedEx uses the _________ strategy.
quality; dependability
flexibility; dependability
quality; flexibility
lower price; quality
lower price; flexibility

Accepted Answer

The answer of In terms of business strategy as a...

Question 5

This transformation process alters the basic composition of raw materials and is used in industries like aluminum, steel, fertilizer, petroleum, and paint. It is the
chemical process.
fabrication process.
transport process.
clerical process.
assembly process.

Accepted Answer

The answer of This transformation process alters the basic composition...

Question 6

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n) ________ process.
synthetic
fabrication
assembly
analytic
chemical

Accepted Answer

The answer of Lumber companies convert raw lumber into dimensional...

Question 7

In a ______ system, the customer is an active participant, but in a ___________ system, the customer is not an active participant.
low-contact; high-contact
active; inactive
high-contact; low-contact
high-interaction; low-interaction
low-interaction; high-interaction

Accepted Answer

The answer of In a ______ system, the customer is...

Question 8

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the
fabrication process.
chemical process.
clerical process.
assembly process.
transport process.

Accepted Answer

The answer of This transformation process involves goods being sent...

Question 9

Because FedEx emphasizes __________, it operations capabilities emphasize ______________.
quality; quality control procedures
dependability; wireless information system to track packages
low prices; cost control
flexibility; excess production capacity
dependability; quality control procedures

Accepted Answer

The answer of Because FedEx emphasizes __________, it operations capabilities...

Question 10

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of
unstorability.
customization.
past experience.
intangibility.
warranties.

Accepted Answer

The answer of When you have your hair cut and...

Question 11

Which of the following transformation techniques mechanically alters the basic shape or form of the product?
Chemical process
Quality process
Fabrication process
Assembly process
Transport process

Accepted Answer

The answer of Which of the following transformation techniques mechanically...

Question 12

Tyson reduces whole chickens into packaged parts through a(n) ________ process.
chemical
fabrication
synthetic
analytic
assembly

Accepted Answer

The answer of Tyson reduces whole chickens into packaged parts...

Question 13

Of the following products/services, which is the most tangible?
Child care
A restaurant meal
Car repair
Clothing
Dental work

Accepted Answer

The answer of Of the following products/services, which is the...

Question 14

Carolyn's car needs a tune-up so she has taken it to her favorite mechanic for repair. This type of service system is a ________ system.
low-interaction
passive
high-interaction
low-contact
high-contact

Accepted Answer

The answer of Carolyn's car needs a tune-up so she...

Question 15

How does an analytic production process work?
It breaks down the basic resources into components.
A cost analysis is made to determine the best way to ship the product to another location.
It combines a number of raw materials into a finished product.
It puts together several components.
Raw materials are chemically altered.

Accepted Answer

The answer of How does an analytic production process work?
It...

Question 16

Car repair is classified as a low-contact system because
the customer has to wait for the repair work to be done.
the work that is done is highly technical and requires skilled technicians.
the customer does not have to be present in order for the service to be performed.
customer satisfaction is an important consideration in the provision of the service.
the statement is in error; car repair is NOT a low-contact system.

Accepted Answer

The answer of Car repair is classified as a low-contact...

Question 17

What kind of transformation occurs in an assembly process?
Various components are transported from one location to another.
Data are combined into useable information for a management report.
Various components are put together to create a new product.
Finished products are taken apart for inspection.
Raw materials are mechanically altered.

Accepted Answer

The answer of What kind of transformation occurs in an...

Question 18

A public transit system is an example of a _________ process, while a cheque processing operation at a bank is a __________ process.
fabrication; chemical
transport; fabrication
high-contact; low-contact
low-contact; high-contact
goods producing; service producing

Accepted Answer

The answer of A public transit system is an example...

Question 19

This transformation process combines data on such items as employee absences, machine breakdowns, and inventory reports. It is the
assembly process.
fabrication process.
chemical process.
transport process.
clerical process.

Accepted Answer

The answer of This transformation process combines data on such...

Question 20

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as
creating place utility.
an analytic process.
a transformation process.
a synthetic process.
creating time utility.

Accepted Answer

The answer of The production process which combines a number...

Quiz 10: Operations Management, Productivity, and Quality

This transformation process puts together various components and is common in the electronics, appliance, and automotive industries. It is the clerical process. transport process. chemical process. fabrication process. assembly process.

You have gone to the doctor to check out some recent pains. The quality of her expertise to find and diagnose the problem is an illustration of the unique service characteristic of intangibility. warrantees. customization. perishability. past experience.

In terms of business strategy as a driver of operations, Toyota uses the _ strategy, while 3M uses the _ strategy. quality; dependability flexibility; dependability quality; flexibility lower price; quality lower price; flexibility

In terms of business strategy as a driver of operations, 3M uses the _ strategy, while FedEx uses the _ strategy. quality; dependability flexibility; dependability quality; flexibility lower price; quality lower price; flexibility

This transformation process alters the basic composition of raw materials and is used in industries like aluminum, steel, fertilizer, petroleum, and paint. It is the chemical process. fabrication process. transport process. clerical process. assembly process.

Lumber companies convert raw lumber into dimensional lumber and paper products through a(n) ________ process. synthetic fabrication assembly analytic chemical

In a system, the customer is an active participant, but in a _____ system, the customer is not an active participant. low-contact; high-contact active; inactive high-contact; low-contact high-interaction; low-interaction low-interaction; high-interaction

This transformation process involves goods being sent from manufacturing sites to consumers through warehouses to retail locations. It is the fabrication process. chemical process. clerical process. assembly process. transport process.

Because FedEx emphasizes , it operations capabilities emphasize ____. quality; quality control procedures dependability; wireless information system to track packages low prices; cost control flexibility; excess production capacity dependability; quality control procedures

When you have your hair cut and styled the way you like it, it illustrates the unique service characteristic of unstorability. customization. past experience. intangibility. warranties.

Which of the following transformation techniques mechanically alters the basic shape or form of the product? Chemical process Quality process Fabrication process Assembly process Transport process

Tyson reduces whole chickens into packaged parts through a(n) ________ process. chemical fabrication synthetic analytic assembly

Of the following products/services, which is the most tangible? Child care A restaurant meal Car repair Clothing Dental work

Carolyn's car needs a tune-up so she has taken it to her favorite mechanic for repair. This type of service system is a ________ system. low-interaction passive high-interaction low-contact high-contact

A public transit system is an example of a _ process, while a cheque processing operation at a bank is a __ process. fabrication; chemical transport; fabrication high-contact; low-contact low-contact; high-contact goods producing; service producing

This transformation process combines data on such items as employee absences, machine breakdowns, and inventory reports. It is the assembly process. fabrication process. chemical process. transport process. clerical process.

The production process which combines a number of raw materials into a new finished product (e.g., paint) is known as creating place utility. an analytic process. a transformation process. a synthetic process. creating time utility.