In order to empower employees, managers should do all of the following except:
• Take risks and delegate
• Share information and foster a learning environment
• Involve employees
• Belittle employees for making poor decisions
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Q23: A housekeeper cleaning a room, a server
Q28: The hospitality industry is unique because of
Q29: Empowerment is:
• a feeling of partnership
Q30: With operations in more than 150 countries,
Q31: All of the following are key elements
Q35: _ is a participatory process that provides
Q36: _ keeps guests happy and creates repeat
Q36: 35
Q37: TQM or Total Quality Management is:
•
Q39: Ethics is:
• not about personal value
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