__________ is a participatory process that provides and opportunity for employees of all levels to work in groups to establish guest service expectations and determine the best way to meet or exceed guest expectations.
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Q23: A housekeeper cleaning a room, a server
Q28: The hospitality industry is unique because of
Q30: With operations in more than 150 countries,
Q31: All of the following are key elements
Q34: In order to empower employees, managers should
Q36: _ keeps guests happy and creates repeat
Q36: 35
Q37: TQM or Total Quality Management is:
•
Q39: Ethics is:
• not about personal value
Q39: The _ are the people who work
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