Question 1

A task analysis conducted as part of a training needs assessment is made easier if:

Accepted Answer

Job descriptions provide an overview of the various tasks and duties that are involved in a particular job. This information can be useful in conducting a task analysis as part of a training needs assessment. By reviewing job descriptions, trainers can gain a better understanding of the skills and knowledge required for different job roles, which can help them tailor training programs to meet the needs of specific employees. Conducting a person analysis first may be helpful, but it is not essential to conducting a task analysis. In fact, conducting a task analysis first can help inform a person analysis. The other options presented (C and D) are not relevant to the conduct of a task analysis.

Question 2

Conducting a _______ analysis is the first step in developing an employee training system.

Accepted Answer

Conducting a needs analysis helps determine the gap between the current skills and knowledge of employees and the skills and knowledge needed for them to perform their job effectively. This information is crucial in designing an effective employee training system. Organizational analysis focuses more broadly on the organization's goals, structure, and resources, while demographic analysis looks at employee characteristics such as age, gender, and education. Task analysis focuses on the specific duties and responsibilities of different job positions. Although these types of analyses may inform the needs analysis, they are not the first step in developing an employee training system.

Question 3

Lectures, use of videos, discussions, and question and answer periods are activities which belong to which of the following training methods?

Accepted Answer

Lectures, use of videos, discussions, and question and answer periods are all activities commonly used in a traditional classroom training setting. Distance learning would not typically involve in-person discussions or question and answer periods, while computer-assisted instruction may not involve live lectures or real-time discussion. On-the-job training may involve some elements of lectures or discussion, but typically involves more hands-on learning activities.

Question 4

With the critical incident methods of needs assessment, job dimensions with ______ should be targeted for future training.

Accepted Answer

The critical incident method involves gathering information about both positive and negative incidents that have occurred on the job. However, job dimensions with many bad incidents should be targeted for future training as they indicate areas where employees may be struggling or lacking in necessary skills.

Question 5

Whatever the method used, a simulation exercise can only be effective if it _______.

Accepted Answer

Simulating actual job conditions is crucial for a simulation exercise to be effective. This ensures that the tasks and responsibilities required for the job are accurately represented and allows the candidate to demonstrate their skills in a realistic setting. While producing job-related behaviors, designing by a trained professional, and having a high level of face validity can also contribute to the effectiveness of a simulation exercise, they are not as essential as simulating actual job conditions.

Question 6

_______ is the systematic acquisition of skills, rules, concepts, or attitudes that result in improved performance.

Accepted Answer

Training involves the systematic acquisition of skills, rules, concepts or attitudes which can improve an individual's knowledge or performance level. It can be done through several methods like on-the-job training, off-the-job training, coaching, mentoring, etc.

Question 7

Which of the following training methods is best for learning interpersonal skills?

Accepted Answer

Role play is the best training method for learning interpersonal skills as it allows participants to practice and improve their communication, conflict resolution, and collaboration skills in a safe and controlled environment. It also provides an opportunity for participants to receive feedback and coaching from trainers or peers to enhance their skills further. Critical incidents, case studies, and modeling methods may also be helpful, but they do not offer the same level of active learning and customization that role play does.

Question 8

Which of the following types of needs analysis has the purpose of determining factors that either facilitate or inhibit training effectiveness?

Accepted Answer

Organizational needs analysis includes identifying factors that could impact the effectiveness of training such as resources, culture, and support from leadership. Therefore, this type of needs analysis is most closely related to determining facilitators and inhibitors of training effectiveness. Demographic needs analysis focuses on characteristics of the learners, task needs analysis is about the skills and knowledge required to do a specific job, and person needs analysis is about identifying individual training needs.

Question 9

According to your text, _______ are a good training method for teaching analysis and synthesis skills.

Accepted Answer

The text states that case studies are a good training method for teaching analysis and synthesis skills.

Question 10

The type of person analysis that yields in-depth answers about training needs and more clearly reveals employee feelings and attitudes is the ________.

Accepted Answer

An interview allows for open-ended questions and follow-up questions, allowing for a more in-depth exploration of employee thoughts, attitudes, and training needs than other options listed.

Question 11

Using _______ are perhaps the easiest method of person analysis.

Accepted Answer

Performance appraisal scores provide a straightforward method for analyzing an individual's performance, skills, and areas for improvement, making them an easy method for person analysis.

Question 12

For two days prior to "opening," employees in a Food and Beverage Department actually take orders, prepare food, serve meals, and compute check totals for other employees posing as tourists. These exercises allow the staff members to work in an environment that closely resembles the actual work environment. These exercises are referred to as:

Accepted Answer

The exercises described in the scenario are simulations, as they involve creating a simulated work environment for the employees to practice in. While some elements of behavior modeling or role playing may be present, these terms do not accurately describe the overall training process described. The term "apprentice training" is also not applicable in this context, as it typically refers to a more structured and formal training program.

Question 13

According to your text, if the results of the organizational analysis indicate that a positive climate for training exists, the next step is to conduct a ____analysis.

Accepted Answer

If a positive climate for training exists within the organization, the next step would be to conduct a task analysis to identify the specific skills and knowledge necessary for job performance. This will help ensure that the training program is tailored to the needs of the employees and the organization. A climate analysis may also be conducted at this point to gather information on the organizational culture and the attitudes and opinions of employees towards training. However, a task analysis is the more critical next step in the training needs assessment process.

Question 14

Your text outlines three types of needs analysis. Which of the following is NOT referred to by your text as a needs analysis?

Accepted Answer

The text outlines organizational, task, and person needs analysis, but does not mention demographic needs analysis.

Question 15

Which of the following training methods requires trainees to discuss appropriate and inappropriate employee behaviors, watch the appropriate behavior being performed and role play the appropriate behavior?

Accepted Answer

Behavior modeling involves discussing behaviors, observing them, and practicing through role play.

Question 16

An organization decides to send cashiers who have a high incidence of shortages on the job to a retraining program in order to correct this problem. This practice demonstrates which type of needs analysis?

Accepted Answer

This is an example of person analysis, which focuses on identifying individual employee needs and determining appropriate training or development solutions to address those needs. The organization has identified a specific group of employees (cashiers with high incidence of shortages) and determined that retraining is necessary to correct the problem. This type of analysis is narrower in focus than organizational analysis or job analysis, which look at broader organizational or job-related issues. Choice analysis is not a type of needs analysis.

Question 17

_______ exercises allow the trainee to work with equipment and in an environment like that found in the actual job.

Accepted Answer

Simulations are designed to mimic real-world tasks and environments, allowing trainees to practice and develop skills in a safe and controlled setting before applying them on the job.

Question 18

Which of the following types of person analysis methods eliminates the problems of performance rating errors and is based on the premise that employees know best their own strengths and weaknesses?

Accepted Answer

Surveys are the best choice because they allow employees to self-assess their own strengths and weaknesses, reducing the potential for performance rating errors. Additionally, surveys can provide a comprehensive view of the employees' perceptions and attitudes towards the work environment, which can help identify underlying issues that affect their performance. Skill and knowledge tests may be useful in assessing specific competencies, but they do not necessarily capture the broader picture of the employees' overall performance and effectiveness. Performance appraisal scores are prone to errors and biases, as they are based on subjective evaluations by managers or supervisors.

Question 19

Which training needs assessment technique is concerned with an individual employee's training needs?

Accepted Answer

Person analysis is focused on identifying the specific training needs of individual employees, taking into account their skills, knowledge, and performance in their current role. Organizational analysis looks at the overall needs and goals of the organization, while job analysis focuses on the requirements of a specific job. Operations analysis is concerned with improving efficiency and productivity in specific processes or systems.

Question 20

On average, organizations annually spend about _____ per employee on training.

Accepted Answer

On average, organizations spend about $1,100 per employee on training annually. This figure can vary based on the size of the organization, the industry, and the specific training needs of the employees.

Quiz 8: Designing and Evaluating Training Systems.