Which of the following is NOT a service-quality dimension?
A) responsiveness
B) assurance
C) durability
D) reliability
E) empathy
Correct Answer:
Verified
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Q12: _ refers to the act of developing
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Q17: Satisfactions can come from:
A)research studies done on
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Q19: Customer satisfaction most likely arises from:
A)product price
B)the
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