Based on the book "At America's Service," which of the following is not one of the seven deadly sins of service:
A) apathy
B) runaround
C) coldness
D) make eye contact
Correct Answer:
Verified
Q2: A guest is anyone who:
A)travels further than
Q3: When, "…someone in the back of the
Q4: Approximately what percentage of the U.S. economy
Q5: A commitment to excellence should begin:
A)at the
Q6: According to the National Restaurant Association, when
Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
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