The difference between TQM (total quality management) and QC (quality control) is:
A) TQM focuses on error prevention while QC focuses on error detection
B) TQM focuses on retention of employees while QC focuses on employee development
C) TQM focuses on job skills while QC focuses on job performance
D) TQM focuses on error detection while QC focuses on error prevention
Correct Answer:
Verified
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A)at the
Q6: According to the National Restaurant Association, when
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Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
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