Great service:
A) is not expected by most guests
B) is very simple to achieve
C) happens in all hospitality industry
D) can result in repeat business
Correct Answer:
Verified
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q16: In the hospitality industry, perishability means:
A)it is
Q17: Guest loyalty is:
A)keeping guests happy and returning
Q18: Which of the following would not be
Q19: Moments of truth are:
A)infrequent in the hospitality
Q20: Since it's introduction, the pineapple has been
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