In the hospitality industry, perishability means:
A) it is intangible
B) an unsold airline seat, hotel room, or empty restaurant table
C) it cannot be measured
D) unused food that has spoiled
Correct Answer:
Verified
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
Q17: Guest loyalty is:
A)keeping guests happy and returning
Q18: Which of the following would not be
Q19: Moments of truth are:
A)infrequent in the hospitality
Q20: Since it's introduction, the pineapple has been
Q21: An employee serving a guest will most
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