The interrelated nature of hospitality and tourism means that:
A) all scopes under the umbrella of the industry have an effect on each other
B) a person must like to travel in order to be a successful restaurant manager
C) hospitality employees make the best tourists
D) one should know all the areas of the industry in order to work in it
Correct Answer:
Verified
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q15: Great service:
A)is not expected by most guests
B)is
Q16: In the hospitality industry, perishability means:
A)it is
Q17: Guest loyalty is:
A)keeping guests happy and returning
Q18: Which of the following would not be
Q19: Moments of truth are:
A)infrequent in the hospitality
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