TQM or Total Quality Management is:
A) difficult to implement in the hospitality industry
B) a continuous process that works best when managers are also good leaders
C) is usually used only in back of the house operations
D) most effective in an environment where computers are used
Correct Answer:
Verified
Q4: Approximately what percentage of the U.S. economy
Q5: A commitment to excellence should begin:
A)at the
Q6: According to the National Restaurant Association, when
Q7: Based on the book "At America's Service,"
Q8: Which of the following is not part
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
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