According to the National Restaurant Association, when implementing change it is important to do all of the following except:
A) involve all employees in the process
B) state the purpose of the change
C) monitor, update, and follow up
D) require all employees to immediately adapt to the change
Correct Answer:
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Q1: In the book, "Service America" there are
Q2: A guest is anyone who:
A)travels further than
Q3: When, "…someone in the back of the
Q4: Approximately what percentage of the U.S. economy
Q5: A commitment to excellence should begin:
A)at the
Q7: Based on the book "At America's Service,"
Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
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