The Ritz- Carlton Hotel Company, under the leadership of Horst Schulze received which prestigious award for quality in both 1992 and 1999?
A) Six Sigma Award
B) The National Restaurant Association Guest Quality Award
C) The Malcolm Baldrige National Quality Award
D) The American Hotel Association Award for Quality Lodging
Correct Answer:
Verified
Q8: Which of the following is not part
Q9: TQM or Total Quality Management is:
A)difficult to
Q10: The difference between TQM (total quality management)
Q11: Empowerment is:
A)very risky for the hospitality industry
B)allowing
Q12: Internal customers are:
A)loyal customers who return frequently
B)the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
Q16: In the hospitality industry, perishability means:
A)it is
Q17: Guest loyalty is:
A)keeping guests happy and returning
Q18: Which of the following would not be
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