Which of the following would not be a moment of truth?
A) Server taking your order
B) Your car not starting when it is time to leave for your reservation
C) Calling a restaurant for a reservation
D) Guest calling for directions while trying to find the restaurant
Correct Answer:
Verified
Q13: The Ritz- Carlton Hotel Company, under the
Q14: The interrelated nature of hospitality and tourism
Q15: Great service:
A)is not expected by most guests
B)is
Q16: In the hospitality industry, perishability means:
A)it is
Q17: Guest loyalty is:
A)keeping guests happy and returning
Q19: Moments of truth are:
A)infrequent in the hospitality
Q20: Since it's introduction, the pineapple has been
Q21: An employee serving a guest will most
Q22: Which of the following could be considered
Q23: A housekeeper cleaning a room, a server
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