Internet retailers offer ________, where customers can click a button at any time and have an instant messaging e-mail or voice conversation with a customer service representative.
A) live chats
B) cookies
C) showrooming
D) contact scraping
E) intranet portals

Question

Quizplus · Accepted Answer

The retailer can play a more proactive role in personalizing merchandise and information through the Internet channels. For example, many retailers offer live chats: Customers can click a button at any time and have an instant messaging e-mail or voice conversation with a customer service representative. This technology also enables retailers to send a proactive chat invitation automatically to customers on the site.

Internet Retailers Offer ________, Where Customers Can Click a Button