In the modern customer-oriented organizational chart, which of the following is considered to be at the top of the organizational pyramid?
A) Sales are at the top of the organizational pyramid.
B) Customers are at the top of the organizational pyramid.
C) Middle management is at the top of the organizational pyramid.
D) The president is at the top of the organizational pyramid.
E) Front-line people are at the top of the organizational pyramid.

Question

Quizplus · Accepted Answer

In a customer-oriented organizational chart, customers are considered to be at the top of the organizational pyramid as the organization's main focus is to provide value to the customers and meet their needs and expectations. This approach recognizes that without satisfied customers, the organization cannot succeed in the long run. Other departments such as sales, middle management, and front-line staff are all part of the organization's effort to serve and satisfy customers. The president or CEO may be the ultimate decision-maker, but their role is to lead the organization in creating customer value.

In the Modern Customer-Oriented Organizational Chart, Which of the Following