Question 1

Swing Set Sam's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, George tells them that they can accept it or leave. What approach to change implementation is George using?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

The approach of George is coercion, which means using force, threats, or intimidation to impose the change without any input or involvement from the employees. It does not involve negotiation, top management support, participation, or education. This kind of approach is not effective in ensuring successful change implementation, as it can lead to resistance, low morale, and negative attitudes among the employees.

Question 2

A _________________________ is a change in the organization's product or service outputs.

Accepted Answer

The answer of A _________________________ is a change in the...

Question 3

Before implementing new changes in work schedules, Car Decals works with the union to ensure a smooth transition. What approach to change is this company using?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

Car Decals is using the negotiation approach to change by working with the union to ensure a smooth transition. This involves both parties coming to an agreement through discussion and compromise, which can lead to a more successful and sustainable change process.

Question 4

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-In planning how to implement the new system, Kandi can anticipate some resistance to the new system. This resistance can come from all of the following, EXCEPT
A) self interest of the resisting employees.
B) lack of understanding of the new system.
C) uncertainty, or a lack of information.
D) different departments pursuing different goals.
E) all of these can create resistance.

Accepted Answer

All the options listed (A, B, C, D) can indeed create resistance to a new system, so none of them are exceptions.

Question 5

____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.

Accepted Answer

The answer of ____________________ is the generation of novel ideas...

Question 6

Which approach to change implementation should be used when a crisis exists?
A) Education
B) Participation
C) Coercion
D) Top management support
E) None of these

Accepted Answer

In a crisis situation, coercive approach is the best choice as it involves the use of force or threats to make people comply with the change. This may be necessary to rapidly implement changes needed to address the crisis and prevent further damage. Education or participation may be too slow or ineffective in such situations, and top management support may not be enough to ensure immediate and effective change.

Question 7

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?
A) Negotiation
B) Top management support
C) Participation
D) Coercion
E) Education

Accepted Answer

The answer of Which approach should a group use to...

Question 8

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 9

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Kandi also recognizes that there are four roles in organizational change. Which of the following is NOT one of those roles?
A) Inventor
B) Champion
C) Sponsor
D) Investor
E) All of these are included.

Accepted Answer

The four roles in organizational change are inventor, champion, sponsor, and implementer. "Investor" is not one of the four roles.

Question 10

Which of these uses formal bargaining to win acceptance and approval of a desired change?
A) Education
B) Participation
C) Coercion
D) Negotiation
E) Top management support

Accepted Answer

Negotiation is the formal process of bargaining to reach an agreement or compromise between parties in order to achieve a desired change.

Question 11

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 12

The __________ approach to change implementation should be used when users have power to resist
A) education
B) participation
C) coercion
D) top management support
E) domination

Accepted Answer

The answer of The __________ approach to change implementation should...

Question 13

__________ symbolizes to all employees that the change is important for the organization.
A) Education
B) Coercion
C) Participation
D) Negotiation
E) Top management support

Accepted Answer

Top management support is crucial in symbolizing the importance of change to all employees. When top management visibly supports a change initiative, employees are more likely to perceive the change as necessary and worth implementing. This can increase employee buy-in and commitment to the change.

Question 14

____________________ change is related to the organization's production process, i.e., how the organization does its work.

Accepted Answer

The answer of ____________________ change is related to the organization's...

Question 15

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-To overcome the resistance to the new system, Kandi can use any of the following techniques, EXCEPT
A) education and communication.
B) participation in designing the system.
C) negotiation.
D) coercion.
E) all of these can be used.

Accepted Answer

Coercion is generally not a recommended technique for overcoming resistance to change, as it can lead to resentment and lack of genuine buy-in from employees.

Question 16

CASE
Scenario - Kandi Apple
The continuing development and improvement of computer information systems has made a powerful impression on Kandi Apple, CEO of Merry-Go-Rounds (MGR). The current computer system at MGR is seven years old, and while still highly useful and reliable, Kandi is wondering if a new system would be more efficient and more useful. Kandi recognized that some of her managers would prefer to keep the old system, while others have been requesting that the company update its information capability.
-Kandi recognized that creativity is an essential ingredient in developing solutions to organizational problems. Which of the following is NOT a characteristic of a creative manager?
A) Conceptual fluency and open mindedness
B) Originality
C) Focused approach
D) Commitment
E) all of these are characteristics.

Accepted Answer

The answer of CASE
Scenario - Kandi Apple
The continuing development and...

Question 17

An _________________________ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

Accepted Answer

The answer of An _________________________ is an in-house program that...

Question 18

______________________________ is defined as the adoption of a new idea or behavior by an organization.

Accepted Answer

The answer of ______________________________ is defined as the adoption of...

Question 19

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

Accepted Answer

The answer of The innovation strategy for changing products and...

Question 20

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.

Accepted Answer

The answer of ____________________ is the generation of novel ideas...

Quiz 11: Managing Change and Innovation

Swing Set Sam's, Inc. is making some changes to the work schedules of its employees. Some of the employees are not happy with the changes. As their manager, George tells them that they can accept it or leave. What approach to change implementation is George using?

A _________________________ is a change in the organization's product or service outputs.

Before implementing new changes in work schedules, Car Decals works with the union to ensure a smooth transition. What approach to change is this company using?

____________________ is the generation of novel ideas that might meet perceived needs or offer opportunities for the organization.

Which approach to change implementation should be used when a crisis exists?

Which approach should a group use to resist change if the group has power over implementation and if the group will lose out in the change?

The innovation strategy for changing products and technologies that involves creating conditions and systems to facilitate internal and external coordination and knowledge sharing is known as ____________________.

Which of these uses formal bargaining to win acceptance and approval of a desired change?

The innovation strategy for changing products and technologies that involves managers putting in place processes and structures to ensure that new ideas are carried forward for acceptance and implementation is known as ____________________.

The __________ approach to change implementation should be used when users have power to resist

__________ symbolizes to all employees that the change is important for the organization.

____________________ change is related to the organization's production process, i.e., how the organization does its work.

An _________________________ is an in-house program that provides a safe harbor where ideas from employees throughout the organization can be developed without interference from company bureaucracy or politics.

______________________________ is defined as the adoption of a new idea or behavior by an organization.

The innovation strategy for changing products and technologies that involves designing the organization to encourage creativity and the initiation of new ideas is known as ____________________.

____________________ is the generation of novel ideas that may meet perceived needs or respond to opportunities for the organization.