Question 1

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.

Accepted Answer

Reengineering is the radical redesign of all aspects of a business to achieve major gains in cost, service, or time.

Question 2

Blue Bells Inc. is a software services firm. Lately, the company's HR department noticed that its employees' performance levels have plummeted, and a survey conducted by the firm indicated that this was due to low employee satisfaction levels. This prompted the HR department to introduce a new incentive system in the company. This is an example of change in the area of _____.

Accepted Answer

A new incentive system or performance-based training is undertaken by organizations to bring about changes in the area of people.

Question 3

Which of the following represents organization change in the area of change in technology and operations?

Accepted Answer

One important area of change today revolves around information technology. The adoption and institutionalization of information technology innovations are almost constant in most firms. This change involves change in the area of technology.

Question 4

The normal process within an organization that leads to a system decline is known as _____.

Accepted Answer

Entropy is a normal process leading to system decline.

Question 5

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

Accepted Answer

Change directed at employee attitudes and values reflects change in the area of people.

Question 6

Richard Inc. has been receiving complaints from its customers about the inefficiency of its customer service professionals. The company has now decided to change the recruitment criteria for this role. The new criteria place more emphasis on technical expertise. Richard Inc. is attempting to make a change in the area of _____.

Accepted Answer

A change in any part of an organization's human resource management system, such as its selection criteria, its performance appraisal methods, or its compensation package, is a change in the area of organization structure and design.

Question 7

_____ is a common platform for changing business processes.

Accepted Answer

Enterprise resource planning is a common platform for changing business processes.

Question 8

A change in an organization's culture is an example of change in the area of _____.

Accepted Answer

Changes in culture usually involve the structure and design of the organization as well.

Question 9

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

Accepted Answer

A change in structure and design occurs when an organization changes its overall design.

Question 10

When a company changes its work processes, the change is in the area of _____.

Accepted Answer

A change in work processes or work activities may be necessary if new equipment is introduced or new products are manufactured. When a company changes its work processes, the change is in the area of technology and operations.

Question 11

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

Accepted Answer

A change in structure and design occurs when an organization changes its overall design.

Question 12

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

Accepted Answer

Many businesses have been working to implement technological and operations change by installing and using complex and integrated software systems. Such systems-called enterprise resource planning (ERP)-link virtually all facets of the business, making it easier for managers to keep abreast of related developments.

Question 13

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.

Accepted Answer

A change in structure and design occurs when an organization changes its overall design.

Question 14

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

Accepted Answer

A change in structure and design occurs when an organization changes in coordination mechanisms.

Question 15

When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of _____.

Accepted Answer

A change in work processes or work activities involves a change in technology and operations.

Question 16

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

Accepted Answer

A change in work processes or work activities may be necessary if new equipment is introduced or new products are manufactured. This reflects a change in the area of technology and operations.

Question 17

A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____.

Accepted Answer

Change directed at employee attitudes and values reflects change in the area of people.

Question 18

Which of the following is an example of an organization's change in technology and operations?

Accepted Answer

Many businesses have been working to implement technological and operations change by installing and using complex and integrated software systems. Such systems-called enterprise resource planning (ERP)-link virtually all facets of the business, making it easier for managers to keep abreast of related developments.

Question 19

_____ is the conversion process used by an organization to transform inputs into outputs.

Accepted Answer

Technology is the conversion process used by an organization to transform inputs into outputs.

Question 20

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____.

Accepted Answer

A change in structure and design occurs when an organization changes in authority distribution.

Quiz 7: Organization Change and Innovation

The radical redesign of all aspects of an organization in order to achieve major gains in cost reduction, service delivery, or reduction in order-processing time is known as _____.

Which of the following represents organization change in the area of change in technology and operations?

The normal process within an organization that leads to a system decline is known as _____.

Attempting to change the attitudes and values of a company's workforce indicates a change in the area of _____.

_____ is a common platform for changing business processes.

A change in an organization's culture is an example of change in the area of _____.

A company has recently undergone a transformation from using a highly centralized approach to a much more decentralized approach for managing its operations. This change represents a change in the area of _____.

When a company changes its work processes, the change is in the area of _____.

Alpha Corp. has divided its business into a number of sub units. This organization change is an example of change in the area of _____.

Watches.com, an online watch store, recently adopted a new enterprise resource planning (ERP) system to help keep track of the company's inventory and to deliver customers' orders on time. The company's adoption of the new ERP system reflects a change in the area of _____.

Image LLC, an advertising company, has recently received several long-term projects from leading companies. Image has decided to switch from functional departmentalization to cross-functional work teams to be able to perform better. This is an example of change in the area of _____.

Robin Plastics Inc. recently set up a new strategic business unit. The company made changes in the area of _____.

When organizational change involves planned alteration of work sequence or work activities, the change primarily occurs in the area of _____.

Alba Inc. replaced old equipment with new and advanced production equipment in all its plants. This is an example of a change in the area of _____.

A company has introduced new rules and regulations and appraisal criteria to promote discipline and commitment among employees. This organization change is in the area of _____.

Which of the following is an example of an organization's change in technology and operations?

_____ is the conversion process used by an organization to transform inputs into outputs.

When a firm decides to decrease the number of first-line managers it has, and thus increase the span of management of first-line managers, it is making a change in the area of _____.