Question 1

Jan works as a salesperson. She generally achieves the expected targets but has also failed several times. For the previous month, she performed better than all her team members and achieved a huge sales volume. Even though Jan has not achieved her targets on several occasions during the past one year, her supervisor ranked her as number one. This is an example of how a(n) _____ can influence a performance appraisal.

Accepted Answer

Recency error is the tendency to base judgments on the subordinate's most recent performance because it is most easily recalled.

Question 2

A(n) _____ occurs when a manager allows the assessment of an employee on one dimension to spread to ratings of that employee on other dimensions.

Accepted Answer

Halo error is allowing the assessment of an employee on one dimension to "spread" to ratings of that employee on other dimensions.

Question 3

An example of judgmental performance measure is _____.

Accepted Answer

Judgmental methods, including ranking and rating techniques, are the most common ways to measure performance.

Question 4

Which of the following is an example of an objective measure of performance?

Accepted Answer

Objective measures of performance include actual output (that is, number of units produced), scrap rate, dollar volume of sales, and number of claims processed.

Question 5

Sara is an efficient supervisor at a restaurant, which is part of a large national chain. She was recently sent to a two-week educational course by her employer to help her get the skills she needs for promotion to a higher management post. The human resource management concept illustrated in the scenario is _____.

Accepted Answer

Development refers to teaching managers and professionals the skills needed for both present and future jobs.

Question 6

_____is an ideal method for training employees in group decision making.

Accepted Answer

When the content is interpersonal relations or group decision making firms must use a method that allows interpersonal contact, such as role-playing or case discussion groups.

Question 7

_____ is the financial remuneration given by an organization to its employees in exchange for their work.

Accepted Answer

Compensation is the financial remuneration given by an organization to its employees in exchange for their work.

Question 8

A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as _____.

Accepted Answer

A performance appraisal system in which managers are evaluated by everyone around them-their boss, their peers, and their subordinates is known as 360-degree feedback.

Question 9

Ken is a newly hired police officer. He has been asked to spend a workday with a more experienced officer to learn about paperwork, how to handle accident scenes, how to interact with people, and other duties that he will be expected to perform. Which of the following concepts is illustrated in the scenario?

Accepted Answer

When employees must learn a physical skill, methods allowing practice and the actual use of tools and materials are needed, as in on-the-job training or vestibule training.

Question 10

A(n) _____ represents a special compensation opportunity that is usually tied to performance.

Accepted Answer

Incentives represent special compensation opportunities that are usually tied to performance.

Question 11

Venus LLC has recently recruited a new batch of employees, and the HR manager intends to apprise company rules to the employees. Which of the following training methods is most preferable in this scenario?

Accepted Answer

When the training content is factual material (such as company rules or explanations for how to fill out forms), assigned reading, programmed learning, and lecture methods work well.

Question 12

Number of claims processed, total sales, and scrap rate are all examples of _____.

Accepted Answer

Objective measures of performance include actual output (that is, number of units produced), scrap rate, dollar volume of sales, and number of claims processed.

Question 13

Which of the following is an advantage of Web-based training methods?

Accepted Answer

Web-based and other electronic-media-based training are becoming very popular. Such methods allow a mix of training content, are relatively easy to update and revise, let participants use a variable schedule, and lower travel costs.

Question 14

_____ is used when employees must learn a physical skill, and this method also enables participants to focus on safety, learning, and feedback rather than on productivity.

Accepted Answer

When employees must learn a physical skill, methods allowing practice and the actual use of tools and materials are needed, as in on-the-job training or vestibule training.

Question 15

_____ is an effective method to use for training employees about ethical dilemmas and ethical decision making.

Accepted Answer

When the content is interpersonal relations or group decision making firms must use a method that allows interpersonal contact, such as role-playing or case discussion groups.

Question 16

_____ compares each employee with a fixed standard rather than comparison with other employees.

Accepted Answer

Rating differs from ranking in that it compares each employee with a fixed standard rather than comparison with other employees.

Question 17

In human resource management, _____ usually refers to teaching operational or technical employees how to do the job for which they were hired.

Accepted Answer

A deficiency of skills and knowledge among employees can be remedied by training.

Question 18

_____ is a formal assessment of how well employees are doing their jobs.

Accepted Answer

Performance appraisal is a formal assessment of how well employees are doing their jobs.

Question 19

The Behaviorally Anchored Rating Scale (BARS) is _____.

Accepted Answer

The Behaviorally Anchored Rating Scale (BARS) is an example of a judgemental method of performance appraisal. It is a sophisticated and useful rating method in which supervisors construct rating scales associated with behavioral anchors.

Question 20

_____ refers to teaching managers and professionals the skills needed for both present and future jobs.

Accepted Answer