Question 1

_____ requires that firms document how they are using raw materials more efficiently, managing pollution, and reducing their impact on the environment.

Accepted Answer

ISO 14000 requires that firms document how they are using raw materials more efficiently, managing pollution, and reducing their impact on the environment.

Question 2

_____ is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the worth and appeal that they add for customers.

Accepted Answer

Value-added analysis is the comprehensive evaluation of all work activities, materials flows, and paperwork to determine the value that they add for customers.

Question 3

Acceptance sampling involves sampling finished goods to ensure that quality standards have been met. It is a(n) _____ method.

Accepted Answer

Acceptance sampling is a statistical quality control method. Acceptance sampling is effective only when the correct percentage of products that should be tested is determined.

Question 4

A consulting firm calculates an efficiency index for each of its consultants by dividing each consultant's total hours of work by the number of billable hours. This is a measure of _____ productivity.

Accepted Answer

Unit and individual productivity refer to the productivity achieved by a unit or department within an organization and the level of productivity attained by a single person.

Question 5

_____ is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.

Accepted Answer

Productivity is an economic measure of efficiency that summarizes the value of outputs relative to the value of the inputs used to create them.

Question 6

Which of the following guidelines for increasing speed is followed in a bureaucratic organization?

Accepted Answer

A properly designed schedule can greatly increase speed. In an organization using bureaucratic control, accountability will be spelled out in rules and regulations.

Question 7

Which of the following TQM guidelines for reducing cycle time is most appropriate in a decentralized organization?

Accepted Answer

In a decentralized system, accountability is likely to be understood and accepted by everyone. The fewer people who have to approve something, the faster approval will get done.

Question 8

Which of the following factors is included in the formula for computing total factor productivity?

Accepted Answer

Total factor productivity is an overall indicator of how well an organization uses all of its resources, such as labor, capital, materials, and energy, to create all of its products and services.

Question 9

Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right. This critical ingredient in total quality management refers to:

Accepted Answer

Employee involvement is a critical ingredient in total quality management. Virtually all successful quality-enhancement programs involve making the person responsible for doing the job responsible for making sure it is done right.

Question 10

Which of the following is the process of learning how other firms do things in an exceptionally high-quality manner?

Accepted Answer

Benchmarking is the process of learning how other firms do things in an exceptionally high-quality manner.

Question 11

Which of the following is a process of subcontracting services and operations to other firms that can perform them cheaper or better?

Accepted Answer

Outsourcing is the process of subcontracting services and operations to other firms that can perform them cheaper or better.

Question 12

The dimension of quality of a product that refers to a probability of not malfunctioning during a specified period is the product's:

Accepted Answer

Reliability is the dimension of quality that refers to a probability of not malfunctioning during a specified period.

Question 13

Bingo Inc. sends its consultants for change management to various companies to learn how those companies have coped with changes in the past. Which of the following tools or techniques is Bingo using for improving quality?

Accepted Answer

Benchmarking is the process of learning how other firms do things in an exceptionally high-quality manner.

Question 14

Carrington is one of the best restaurants in Chicago. Carrington's chefs have made arrangements with local farmers to provide them with fresh and good quality vegetables and fruits. In the context of total quality management, the chefs are focusing on _____.

Accepted Answer

An important part of total quality management is improving the quality of the materials that organizations use. Many firms have increased the quality requirements they impose on their suppliers as a way of improving the quality of their own products.

Question 15

Implementing _____ requires making corrections until errors virtually disappear.

Accepted Answer

Implementing Six Sigma requires making corrections until errors virtually disappear. The Six Sigma method tries to eliminate mistakes. A Six Sigma defect rate is six standard deviations above the mean rate.

Question 16

Durability is the dimension of quality that refers to:

Accepted Answer

Durability is the dimension of quality that refers to a measure of product life.

Question 17

The ingredient in total quality management that refers to operating systems used by the organization during the actual transformation process is:

Accepted Answer

Improved methods can improve product and service quality. Methods are operating systems used by the organization during the actual transformation process.

Question 18

Which of the following is true of ISO 9000:2000?

Accepted Answer

ISO 9000:2000 refers to a set of quality standards created by the International Organization for Standardization. Firms that want to meet these standards apply for certification and are audited by a firm chosen by the organization's domestic affiliate.

Question 19

Which of the following is an example of statistical quality control?

Accepted Answer

A statistical quality control method is in-process sampling, which involves evaluating products during production so that needed changes can be made.

Question 20

_____ is the time needed by the organization to develop, make, and distribute products or services.

Accepted Answer

Cycle time is the time needed by the organization to develop, make, and distribute products or services.

Quiz 15: Managing Operations, Quality, and Productivity