You are an HR consultant who has been hired by XYZ Company to develop a complete training and development program for their organization. As a first step you should:
A) get buy-in from the management team.
B) identify gaps between employees' current KSAs and what is required to their jobs.
C) evaluate the employees to see if they are willing to learn.
D) create learning objectives that match organizational objectives.
E) determine what the cost of the training program will be.

Question

Quizplus · Accepted Answer

The first step in developing a training and development program is to identify gaps between employees' current Knowledge, Skills and Abilities (KSAs) and what is required for their jobs. Only after a thorough analysis of the employees' capabilities and limitations can an effective training program be implemented to target their specific needs.

You Are an HR Consultant Who Has Been Hired by XYZ