Henri trains his reps to give high levels of customer service.In order to attain this,the reps must go through a process which includes
A)need discovery,need-satisfaction presentation,negotiation,and servicing the sale.
B)need discovery,need-satisfaction presentation,selection of product,and negotiation.
C)negotiation,need discovery,need-satisfaction presentation,and servicing the sale.
D)need discovery,need-satisfaction presentation,negotiation,and selection of product.
E)need discovery,selection of product,need-satisfaction presentation,and servicing the sale.

Question

Quizplus · Accepted Answer

The correct process for achieving high levels of customer service involves understanding the customer's needs (need discovery), selecting the appropriate product to meet those needs (selection of product), presenting the product in a way that satisfies the identified needs (need-satisfaction presentation), and finally servicing the sale to ensure customer satisfaction and support after the purchase.

Henri Trains His Reps to Give High Levels of Customer