Question 1

As a line manager,Peter is often one of the first people to see a problem with the organization's manufacturing processes caused by lack of employee skill.Resolving the problem is a part of the ________ responsibilities of line management.

Accepted Answer

The problem is related to employee skill, which requires training and development. Therefore, the best choice is D. The other options (A, B, and C) do not specifically relate to resolving this type of problem.

Question 2

At the Acme Global Corporation,the human resources department provides training to help line managers understand how to avoid inadvertently acting in a way that is prohibited when dealing with employees.This training covers the ________ responsibilities of line management.

Accepted Answer

The training provided by the human resources department at Acme Global focuses on the legal responsibilities of line management in order to ensure that they avoid any inadvertent violations of laws and regulations related to working with employees. The other options (B, C, D) are not directly relevant to this specific training program.

Question 3

Lauren is listening to a co-worker describe a problem with her supervisor.As she listens,Lauren is trying to put herself in her co-worker's situation and understand the real problem between the supervisor and her co-worker. Lauren is using _______ skills to complete this task.

Accepted Answer

Lauren is using human relations skills to understand and empathize with her co-worker's problem with their supervisor. Human relations skills focus on understanding and working well with others in the workplace.

Question 4

Sharon manages the organization's employee-related actions to ensure compliance with equal opportunity laws and regulations as well as organizational affirmative action plans: Part of her job also involves managing diverse groups of people within the organization.Sharon's human resource management specialty is __________.

Accepted Answer

The role of ensuring compliance with equal opportunity laws and regulations and affirmative action plans falls under the legal environment of human resource management. Additionally, managing diverse groups of people within the organization is also a critical aspect of the legal environment. Therefore, Sharon's human resource management specialty is the legal environment.

Question 5

Joseph's work involves union votes,negotiations for union agreements,contract collective bargaining,and handling grievances.Joseph's human resource management specialty is __________.

Accepted Answer

Joseph's work involves union votes, negotiations for union agreements, contract collective bargaining, and handling grievances, which all fall under the specialty of labor and industrial relations in human resource management.

Question 6

Grady manages the recruiting process,selecting the best candidates who apply,and getting them settled into their jobs.Grady's human resource management specialty is __________.

Accepted Answer

Grady's main responsibility is selecting and hiring candidates, which falls under the staffing function of human resource management. While training and development, compensation and benefits, and labor and industrial relations are all important aspects of HRM, they are not directly related to Grady's job function as a recruiter.

Question 7

Evan is putting together a proposal on the budget and strategic plan that describes how the human resources department will contribute to the profitability of the organization.Evan is using _______ skills to complete this task.

Accepted Answer

The answer of Evan is putting together a proposal on...

Question 8

Declan is a line manager who wants to cut costs and make his department more efficient.He is not sure what he is allowed to do to achieve his goals.Declan should ask the human resources department for help understanding the ________ responsibilities of line management.

Accepted Answer

Labor cost controls are directly related to cutting costs and increasing efficiency. The human resources department can assist line managers in understanding their responsibilities in this area, such as identifying areas of unnecessary labor or finding ways to streamline processes without sacrificing quality. While appraisal and promotion, leadership and motivation, and training and development are all important responsibilities of line management, they are not as directly related to cost-cutting and efficiency as labor cost controls.

Question 9

Andrew,who is a line manager,ensures that the machines used by his employees are regularly examined by inspectors to make sure the machines do not pose a hazard to his employees.His regular monitoring of these machines is part of the ________ responsibilities of line management.

Accepted Answer

Line managers are responsible for ensuring the safety and security of their employees. This includes taking measures to prevent workplace hazards and accidents, such as regularly monitoring machines and equipment used by employees to ensure they are in good working condition and do not pose a danger.

Question 10

Zach is interested in measuring the amount of output that his organization gets per unit of input.Specifically,he would like to measure how much time each worker spends on each assignment.Zach is interested in measuring _______.

Accepted Answer

Zach is interested in measuring productivity, which is the amount of output (i.e. work assignments completed) per unit of input (i.e. time spent by each worker). Revenue and costs are related to financial outcomes, while turnover refers to the employees leaving an organization and has no direct relationship to productivity.

Question 11

Saleh likes the work he does as a market analyst at Acme Global Corporation.Overall,working at the organization gives him a feeling of well-being.What Saleh is experiencing is.

Accepted Answer

Saleh's feeling of well-being indicates that he is satisfied with his job, which is a key component of job satisfaction. Productivity, effectiveness, and efficiency are measures of job performance and do not necessarily reflect how an individual feels about their job.

Question 12

Brooklyn is using the computer to organize documents needed for an upcoming meeting.After the documents are organized into files on the computer,Brooklyn will email the documents to meeting participants.Brooklyn is using _______ skills to complete this task.

Accepted Answer

Brooklyn is specifically using technical skills, which involve using specific tools and techniques to complete a task or solve a problem. In this case, she is using computer skills to organize files and email them to meeting participants. Human relations skills involve interacting with others, conceptual and design skills involve thinking creatively and abstractly, and business skills involve understanding financial and operational aspects of an organization, none of which are explicitly being used in this scenario.

Question 13

Wade's job involves how the organization rewards the people who work for it.He works with salary surveys,benefits management,and incentive programs.Wade's human resource management specialty is __________.

Accepted Answer

Wade's job involves working with salary surveys, benefits management, and incentive programs, which are all related to compensation and benefits, making it his HR management specialty. Option A, the legal environment, is more about complying with laws and regulations. Option C, safety and security, is more about ensuring employee safety and protection of company assets. Option D, ethics and sustainability, is more about promoting ethical behavior and sustainability practices within the organization.

Question 14

Sean wants to improve his workers' performance and productivity.To learn the best ways to do so,Sean could work to improve his skills with the ________ responsibilities of line management.

Accepted Answer

To improve workers' performance and productivity, Sean needs to work on his skills of leadership and motivation. Safety and security responsibilities are important, but they do not directly address improving productivity. Appraisal and promotion responsibilities happen after productivity has already occurred, so they are not the best way to focus on improvement. Labor cost controls are important for overall financial success, but they do not necessarily address productivity on an individual worker level.

Question 15

Yusra's role in the organization involves measuring and evaluating job satisfaction and employee engagement.Yusra's human resource management specialty is __________.

Accepted Answer

Yusra's role in measuring and evaluating job satisfaction and employee engagement suggests a focus on managing and improving employee relations. Therefore, her human resource management specialty is employee relations. A and B are also HR specialty areas but do not align with Yusra's specific role. C is not a specialty area in HRM.

Question 16

The Acme Global Corporation is paying for job analysis costs,recruiting costs,and selection costs because it needs to replace three workers who left the organization for better paying jobs.What the organization is experiencing dealing with is _________.

Accepted Answer

Turnover refers to the rate at which employees leave an organization and need to be replaced. In this scenario, the organization is experiencing turnover as they need to replace three workers who left for better paying jobs. The costs associated with job analysis, recruiting, and selection are all part of the overall costs of turnover. Absenteeism refers to employees not showing up for work, employee engagement relates to the level of enthusiasm and commitment employees have towards their work, and competitive advantage refers to the unique advantage an organization has over its competitors.

Question 17

Alexandra,who is a line manager,recommended one of her employees for a new job higher up in the organization.Based on what she knew of the employee's capabilities and limitations,Alexandra voiced her opinion that her employee would be a good fit for the position.Her recommendation is part of the _________ responsibilities of line management.

Accepted Answer

Line managers are responsible for performance appraisal and promotion of their employees. In this case, Alexandra recommended her employee for a higher position which falls under the appraisal and promotion responsibility of line management.

Question 18

Gerardo's department lost productivity this week when two employees failed to report to work as scheduled.Other employees had to do the missing employees' work and were not able to completely do their regular jobs.What Gerardo's department is experiencing is _______.

Accepted Answer

Absenteeism is when an employee is absent from work without a valid reason. In this case, two employees failed to report to work as scheduled, which caused other employees to do their work, affecting their regular jobs. This led to the department's lost productivity, which is an example of absenteeism.

Question 19

As part of a team tasked with improving the efficiency of the manufacturing department,Alessandro is trying to evaluate the current situation,identify alternative methods,select a reasonable alternative method,and make a decision to implement a solution to the problem.Alessandro is using _______ skills to complete this task.

Accepted Answer

Alessandro is engaging in conceptual and design skills by analyzing the current manufacturing processes, identifying alternative methods, and selecting one that will improve efficiency. This involves the ability to think creatively, problem-solve, and analyze data to make informed decisions. Technical skills may also be required in order to understand the manufacturing processes, but this is not the primary focus of Alessandro's task. Human relations skills may come into play if Alessandro needs to communicate with other team members or department heads to gather information or gain buy-in for the proposed solution. Business skills may be needed to assess the financial feasibility of the proposed solution, but this is not explicitly mentioned in the scenario.

Question 20

Lauren manages teaching employees everything from basic job skills to what they need to know to move up in the organization.Lauren's human resource management specialty is __________.

Accepted Answer

Lauren's focus on teaching employees everything they need to know to move up in the organization indicates that her specialty is training and development.

Quiz 1: The New Human Resource Management Process