Question 1

When the manager of a department wishes to communicate the holiday schedule to his employees, he is most likely to use ________.

Accepted Answer

B) Distribution tools include things like email, which are used to share information.

Question 2

Which of the following is MOST OFTEN true of using free versions of software?

Accepted Answer

C) Free software is often made deliberately less functional and secure than paid versions.

Question 3

Caleb is responsible for setting up a tool to provide customer service on his company's website. The company wants to be able to respond to customer enquiries in real time but understand that it is sometimes more convenient for customers to simply leave requests that can be answered within a few hours or days. Caleb should choose a tool that ________.

Accepted Answer

A) Online synchronous communication happens in real time, while asynchronous communication does not require communicators to be online at the same time.

Question 4

Which of the following is NOT required when you are posting online on behalf of your company?

Accepted Answer

C) Even if you are using an alias, it is important to use the other three in communications on behalf of your employer.

Question 5

Why is it not possible to rely on acts such as PIPEDA to protect you if you are using most cloud-based servers to store data?

Accepted Answer

D) Since most cloud-based servers are not located in Canada, Canadian privacy laws do not apply to them and do not protect the data you store on them.

Question 6

Which of the following is the least secure way to communicate digitally with a colleague about private company business?

Accepted Answer

D) All of the answers entail some risk of security breach, but using a tool embedded in any social media tool (such as Facebook or Instagram) means that you are vulnerable to whatever security attacks it might be subjected to.

Question 7

Katya is a financial advisor who wants to share her expertise with her clients in a manner that gives her ample space to explain difficult concepts in an engaging and personable way and in a format that is easily updated. An appropriate distribution tool for her would likely be ________.

Accepted Answer

D) A blog gives the producer ample space to expand on a topic while remaining easy to update.

Question 8

Elena wants to set up an online site where employees can share information about projects they are working on. When choosing the software, she should ________.

Accepted Answer

C) Limiting access is important to ensure that discussions between employees remain relatively private since this information may be proprietary.

Question 9

Your college or university might use a learning platform such as D2L that you can access on any computer or mobile device regardless of the make of your device. D2L could be considered ________.

Accepted Answer

E) Software that is functional across all or most platforms is considered platform agnostic.

Question 10

If you are planning to run a webinar or videoconference over several regions of the globe, you should ________.

Accepted Answer

B) Running a practice meeting at the same time of day as the actual meeting will ensure that you avoid problems associated with local Internet traffic volumes.

Question 11

A Universal Resource Locator is also called a ________.

Accepted Answer

A) A URL is also called a link, hyperlink, or web address.

Question 12

When a user shares or reposts a URL that has been posted to a blog page it is called ________.

Accepted Answer

D) When information is shared by a user to another location it is called secondary distribution.

Question 13

Which of the following acts is designed specifically to protect private information about you that is collected in the course of commercial activities?

Accepted Answer

B) All of these acts protect your privacy, but PIPEDA specifically relates to commercial activity. There is no such thing as the Commercial Limitations Act.

Question 14

Facebook is best described as an example of ________.

Accepted Answer

E) Facebook combines elements of all three types of tools.

Question 15

One of the drawbacks of using cloud computing and SaaS is that ________.

Accepted Answer

D) These services require you to trust that they will respect confidential information and their privacy policies may shift over time.

Question 16

Which of the following communications solutions is likely to require the highest bandwidth?

Accepted Answer

E) Webinars carry realtime visual and audio signals and therefore require significant bandwidth.

Question 17

Meena runs a small business and she retains information on most of her clients such as personal emails, telephone numbers, and credit card information. To ensure that this information remains secure, she should ________.

Accepted Answer

C) Meena should not assume that cloud servers will not mine or share her information. The only way to practically protect the data she has collected is to keep it locally. Hard copies are impractical and can too easily be lost or destroyed, and as long as her customers agree to her having their personal information, there is nothing unethical about keeping it.

Question 18

Which of the following is generally NOT an obstacle when you are considering using technology-mediated communication tools globally?

Accepted Answer

C) In many countries, such as those in Africa, people use mobile devices even though the overall level technological development and infrastructure is low.

Question 19

One advantage of using a blog as a distribution tool is that ________.

Accepted Answer

C) It is very easy for URLs posted to a blog to be shared via social media tools.

Question 20

Which of the following acts does NOT protect your online privacy?

Accepted Answer

B) The Privacy Act relates to an individual's right to access and correct personal information the Government of Canada holds about them. It does not specifically protect an individual's online privacy. There is no such thing as the Quality of Information Act.

Quiz 5: What Are the Tools and What Are the Rules Communication Technologies in the Workplace