Question 1

_____ is the degree to which group members think and act alike,and _____ represents how friendly employees are to one another.

Accepted Answer

Solidarity refers to the degree to which group members think and act alike, while sociability represents how friendly employees are to one another.

Question 2

Organizations that have successfully created a _____ culture have been shown to change employee attitudes and behaviors toward customers.

Accepted Answer

A service culture prioritizes customer service and encourages employees to go above and beyond to meet customer needs. By creating this culture, employees are more likely to have a positive attitude toward customers and provide better service, leading to improved customer satisfaction and loyalty.

Question 3

Which of the following is NOT a disadvantage of a strong culture?

Accepted Answer

All of the other options are disadvantages of a strong culture. Option A suggests that a strong culture can make merging with another organization more difficult because it can be challenging to reconcile two distinct cultures. Option C implies that a strong culture can result in extreme behaviors that may be counterproductive. Option D highlights that a strong culture may make it challenging for an organization to adapt to the changing environment. Option E asserts that a strong culture may attract and retain employees with similar characteristics, thus limiting diversity in the workplace. However, option B is not a disadvantage of a strong culture because it allows employees to identify with the organization, feel a sense of belonging, and have a shared identity, values, and beliefs.

Question 4

Which of the following exists when employees definitely agree about the way things are supposed to happen within the organization and when their subsequent behaviors are consistent with those expectations?

Accepted Answer

Culture strength refers to the level of agreement among employees about the values and norms of the organization, which leads to consistency in their behavior. The other options are not related to this definition. Mentoring is a process of guidance from an experienced person. ASA framework refers to the idea that people are attracted to and selected by organizations based on their fit with the company's values, personalities, and culture. Realistic job previews refer to the practice of providing potential hires with an accurate portrayal of the job and the organization. Reality shock refers to the disconnect some new employees experience between their expectations of the job and the actual reality of the job.

Question 5

Organizations that have cultures in which employees think alike but are not friendly to one another can be considered _____ cultures.

Accepted Answer

The answer of Organizations that have cultures in which employees...

Question 6

Which of the following represents an advantage of a strong culture?

Accepted Answer

A strong culture allows employees to identify themselves in the organization, which can create a sense of belonging and pride. This can lead to higher levels of employee engagement, satisfaction, and retention.

Question 7

_____ are taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation.

Accepted Answer

Basic underlying assumptions are the deepest and least visible level of organizational culture, and they represent taken-for-granted beliefs and philosophies that are so ingrained that employees simply act on them rather than questioning the validity of their behavior in a given situation. Espoused values are the stated values and beliefs of an organization, while stories, rituals, and observable artifacts are more visible manifestations of organizational culture.

Question 8

Unfortunately,the environment at Global Tech,Inc. ,is very political and all employees generally are always thinking "What's in it for me?" Such a culture can be described as which of the following?

Accepted Answer

A culture where employees are always thinking about personal gain and self-interest can be described as a mercenary culture. This type of culture is characterized by competitiveness and individualism, where employees are more concerned with their own success rather than the success of the organization as a whole.

Question 9

Formal events generally performed in front of an audience of organizational members are called:

Accepted Answer

Ceremonies are formal events that are performed in front of an audience of organizational members. These events may serve to recognize achievements, celebrate milestones, or mark the beginning or ending of a period of time or project. Examples of ceremonies could include award ceremonies, retirement parties, or annual meetings.

Question 10

ABC International recently published its vision statement.This is an example of:

Accepted Answer

ABC International's vision statement is a representation of its espoused values, which reflect the company's aspirational goals and purpose.

Question 11

Which of the following represent the deepest and least observable part of a culture?

Accepted Answer

Basic underlying assumptions represent the core beliefs, values, and assumptions that are deeply ingrained in a culture and guide behavior and decisions. They are often taken for granted and not easily observable.

Question 12

The published mission statement at Disney is an example of which of the following?

Accepted Answer

The published mission statement at Disney is an example of espoused values, which are the core beliefs and values that an organization publicly professes and represented through a formal statement such as a mission or vision statement.

Question 13

Which of the following are the beliefs,philosophies,and norms that a company explicitly states?

Accepted Answer

Espoused values are the beliefs, philosophies, and norms that a company explicitly states. Rituals, stories, ceremonies, and observable artifacts are all examples of the company's culture, but they may not necessarily reflect the company's explicitly stated beliefs and values.

Question 14

Which of the following represents a disadvantage of a strong culture?

Accepted Answer

A strong culture can attract and retain similar kinds of employees, leading to a lack of diversity in the organization's workforce. This can hinder innovation and creativity, as well as limit the organization's ability to adapt to changing environments.

Question 15

At Kimon Corporation,employees are distant and disconnected from one another.Based on this,the organizational culture at Kimon can be described as which of the following?

Accepted Answer

The fact that employees are distant and disconnected from one another suggests a lack of unity and coherence within the organization. This describes a fragmented organizational culture where individuals are more concerned with their own work than with the goals and activities of the organization as a whole. This type of culture often leads to low levels of motivation, poor collaboration, and a lack of shared values, which can undermine organizational performance over time.

Question 16

The values of the marketing department culture at 3-in-1 Disk Manufacturing,Inc. ,do not match with those of the overall organization and it consistently challenges the values of 3-in-1 and signifies the need for change.This marketing department's culture can be described as which of the following?

Accepted Answer

The marketing department's culture is described as a counterculture because it does not align with the values of the overall organization and consistently challenges them.

Question 17

When Google allows its engineers to spend 20 percent of their working time pursuing projects that they feel passionate about to foster innovation at the organization,it describes which of the following specific cultures?

Accepted Answer

The 20 percent policy at Google is a manifestation of their commitment to the creativity culture, which promotes the generation and implementation of new ideas.

Question 18

_____ cultures are those where all employees are friendly to one another,but everyone thinks differently and does his or her own thing.

Accepted Answer

The answer of _____ cultures are those where all employees...

Question 19

_____ exists when the overall organizational culture is supplemented by another culture governing a more specific set of employees.

Accepted Answer

Subcultures exist when a more specific set of employees develops their own culture within the overall organizational culture. For example, the sales department may have a subculture with specific norms and values that differ from the rest of the organization. This can help to create a sense of belonging and identity among employees within that department.

Question 20

Organizations with friendly employees who all think alike are _____ cultures.

Accepted Answer

The answer of Organizations with friendly employees who all think...

Quiz 12: Organizational Culture

_ is the degree to which group members think and act alike,and _ represents how friendly employees are to one another.