In the seven-step approach, the basic comfort needs (heating and cooling, a good bed, a clean bathroom) and other needs like a telephone and safety/security are the qualifying needs, not the determining needs.

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The basic comfort needs and other needs are qualifying needs, which means they are important to meet, but they are not the determining factor in whether a hotel is chosen or not.

In the Seven-Step Approach, the Basic Comfort Needs (Heating and Cooling