Question 1

Most of the SDLC processes (including JAD sessions and interviews with users)have laid the groundwork for 'unfreezing' the current system so that a new system can replace it.

Accepted Answer

The unfreezing stage in the change management process involves preparing the current system for change, which includes gathering information through processes such as JAD sessions and user interviews.

Question 2

Knowing that sometimes things happen due to technical problems when implementing a new system is a great reason to have a business contingency plan.

Accepted Answer

Yes, having a business contingency plan can help mitigate the impact of any technical problems or other unexpected events that may occur during the implementation of a new system.

Question 3

One conversation strategy is 'conversion style' where the change from the old system to the new system can be instantaneous or gradual.

Accepted Answer

Conversion style refers to the approach of changing from the old system to the new system, which can be done instantly or gradually.

Question 4

Fredrick Brooks suggested a three step model for managing organizational change: (a)unfreeze;(b)move;and (c)refreeze.

Accepted Answer

The three-step model for managing organizational change (unfreeze, move, refreeze) was proposed by Kurt Lewin, not Fredrick Brooks.

Question 5

Generally speaking,the technical readiness portion is the most difficult aspect of the migration plan.

Accepted Answer

The technical readiness portion is often challenging, but other aspects like stakeholder alignment, change management, and data migration can also be equally or more difficult depending on the context and complexity of the migration plan.

Question 6

The first step in Lewin's model is "thaw".

Accepted Answer

The first step in Lewin's model is "unfreeze," not "thaw." Lewin's change model consists of three main stages: unfreeze, change, and refreeze.

Question 7

At Mega-Mart,their financial year ends on June 30??.Chris,the project manager for the new reporting system,has set 11:59 p.m.as the time for the implementation of the new system.He is probably using the parallel conversion approach.

Accepted Answer

The parallel conversion approach involves running both the old system and new system simultaneously for a period of time to ensure the new system is functioning properly before completely switching over. Therefore, it is unlikely that Chris would set the implementation deadline for the end of the financial year.

Question 8

One aspect of converting to a new system might be to convert data from one format into data that will be used by the new system.

Accepted Answer

Converting data from one format to another is often necessary when implementing a new system, in order to ensure that the data can be properly utilized by the new system.

Question 9

Post-implementation activities include correcting the logical DFDs and logical ERDs during a final JAD session with end-users.

Accepted Answer

Post-implementation activities involve activities that occur after the system has been implemented, such as training users, monitoring system performance, and conducting a post-implementation review. Correcting logical DFDs and logical ERDs may occur during the development phase and would not typically be a post-implementation activity.

Question 10

According to the authors,the most complex element of the migration plan is getting users to be ready and able to use the new system.

Accepted Answer

The authors state that "arguably the most complex element of the migration plan is getting users to be ready and able to use the new system" (implying that it is true).

Question 11

A 'technology restructuring matrix' describes how to handle potential business disruptions due to technical problems during conversion.

Accepted Answer

A 'technology restructuring matrix' is not a commonly recognized term in information technology or business management for handling disruptions during technical conversions. Typically, terms like 'risk management plan' or 'disaster recovery plan' are used to describe strategies for dealing with potential disruptions.

Question 12

Part of the migration / transition plan should include helping people adopt the new system.

Accepted Answer

It is important to include a change management plan to help people transition to the new system and adopt it successfully.

Question 13

Lewin's model for managing organizational change has four steps: (a)thaw;(b)enticement;(c)change;and (d)institutionalize.

Accepted Answer

Lewin's model for managing organizational change consists of three steps: (a) unfreezing, (b) change (or moving), and (c) refreezing.

Question 14

Of direct and parallel conversion,parallel is the most risky.

Accepted Answer

This statement is not accurate. Direct conversion is known to be more risky as it involves a sudden change from the old system to the new system, which can disrupt business operations if not handled properly. Parallel conversion, on the other hand, involves running both the old and new systems simultaneously during the transition period, which allows for a smoother transition and minimizes disruption to business operations.

Question 15

Arranging for and installing any needed hardware and software and converting data as needed for the new system is called 'technical readiness'.

Accepted Answer

Technical readiness refers to the process of preparing the hardware and software needed for a new system and converting data as necessary.

Question 16

TJ was the project manager on the ERP implementation project.He should lead an evaluation of the project to identify what went well and what could be improved for the next system development project.

Accepted Answer

As the project manager, it is TJ's responsibility to evaluate the project and identify areas for improvement, to apply those learnings to future projects.

Question 17

Technical readiness in a migration plan is achieved by installing fault tolerant,open-source Web 2.0 systems.

Accepted Answer

Technical readiness in a migration plan involves more than just installing systems; it includes ensuring compatibility, testing, training, and having contingency plans.

Question 18

The transition from the old business processes and computer programs to the new business processes and computer programs will be facilitated by ensuring that a number of business,technical and people issues are addressed.

Accepted Answer

It is important to address business, technical, and people issues in order to facilitate a successful transition to new business processes and computer programs. Ignoring these issues can lead to resistance from employees and failure of the new systems to adequately address the needs of the business.

Question 19

Michael,a project manager,is concerned that although the new system is fairly well tested,wants to run both the old and new systems for two months.He is using a 'parallel conversion' strategy.

Accepted Answer

Parallel conversion is a method of implementing a new system where both the old and new systems are run simultaneously for a period of time to check for any discrepancies and ensure a smooth transition. In this case, Michael is using the parallel conversion strategy.

Question 20

Ting-You is working on encouragement,training and incentives to get users to adopt the new system.That is one of the important activities of the transition process.

Accepted Answer

Ting-You is working on activities related to encouraging, training, and incentivizing users to adopt the new system, which are important aspects of a successful transition process.

Quiz 13: Transition to the New System