Question 1

Why is there generally some resistance to change?

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Question 2

What are the three key postimplementation activities?

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Question 3

There are two 'conversion module' options.What are they and what are the advantages?

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Question 4

What are the three key roles in any major organization change?

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Question 5

How can careful training help adoption of a new system?

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Question 6

What are the three major training options?

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Question 7

What are the two basic strategies to motivate adoption? Give information on each.

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Question 8

A multi-national company is installing a major release of a critical software product that is substantially different than the previous system.What might be the most risky conversion approach to rolling this out - and why?

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Question 9

What is system maintenance?

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Question 10

There are three conversion locations - what are they and give some advantages of each.

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Question 11

What are the two 'conversion style' options for switching from the old system to the new system - and what are the advantages and disadvantages to each?

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Question 12

What are the typical five sources of change requests?

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Question 13

In motivating users to adopt a new system,it is suggested that change agents develop two clear and concise lists of costs and benefits provided by the new system as compared to the as-is system.Why is this important?

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Question 14

What are the three basic tools for structuring work processes in organizations?

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Question 15

What happens after the project team has installed the system and performed the change management activities? What happens to the system from that point on?

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Question 16

What is a 'business contingency plan'? What is its purpose?

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Question 17

The authors note that "the first step in change management is to understand the factors that inhibit change - the factors that affect the perception of costs and benefits".What can be done to motivate people to accept change?

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Question 18

What are the major differences between project team review and system review?

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Question 19

What is the most technically complicated step in the migration plan? Why?

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Quiz 13: Transition to the New System