Companies which successfully minimize product and service failures:
A)can credit the development of complex accounting systems for their success.
B)depend on high levels of employee motivation for their low failure rates.
C)are often known for their emphasis on selling efforts and providing high rewards for sales teams.
D)have determined how to create,communicate,and deliver value by "hearing the voice" of the consumer.
E)tend to put a greater focus on defining the best set of product dimensions to match their core competencies.

Question

Quizplus · Accepted Answer

Companies that successfully minimize product and service failures are those that have developed a deep understanding of their customers. They listen to the voice of their consumers, create products that address their needs and wants, and communicate effectively with them. By doing so, they are able to deliver value and reduce the risk of failure. Complex accounting systems, high employee motivation, selling efforts, and product dimensions are important, but they are not as critical as customer-centric strategies.

Companies Which Successfully Minimize Product and Service Failures