Which of the following is NOT a soft customer-defined standard?
A) Uniforms are to be immaculate
B) Avoid other tasks while on the telephone with customers
C) Orders delivered when promised
D) Thank the customer at the end of the call
E) Listen to customers attentively

Question

Quizplus · Accepted Answer

The other options (A, B, D, and E) all relate to behaviors or actions that the customer expects from the service provider, which can be considered soft customer-defined standards. However, "orders delivered when promised" is more of a specific performance standard, rather than a soft customer-defined standard.

Which of the Following Is NOT a Soft Customer-Defined Standard