One of Florida Power & Light's customer-defined standards is "Do not put customers on hold or transfer them". "Do not put customers on hold or transfer them" is a _____ customer-defined standard.
A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft

Question

Quizplus · Accepted Answer

The Answer of One of Florida Power & Light's customer-defined standards is "Do not put customers on hold or transfer them". "Do not put customers on hold or transfer them" is a _____ customer-defined standard.
A) Responsive
B) Intangible
C) Informal
D) Measurable
E) Soft

One of Florida Power & Light's Customer-Defined Standards Is "Do