Which of the following statements about predicted service is true?
A) If the consumer predicts good service, the level of adequate service is likely to be lower than if he or she predicted poor service
B) Predicted service estimates the level of service for one transaction
C) With no more than three inputs, a consumer can determine the future predicted service of nearly all types of service providers on all occasions
D) Predicted service is unaffected by situational factors or personal needs
E) Predicted service is calculated by the service provider not the customer

Question

Quizplus · Accepted Answer

Predicted service estimates the expected level of service for a specific transaction, not for all occasions or service providers. The other options are incorrect - predicting good service is likely to result in higher expectations, not lower (A); predicting service requires more than just three inputs and also depends on situational and personal factors (C); predicted service is affected by situational factors and personal needs (D); predicted service is primarily determined by the customer's expectations, not the provider (E).

Which of the Following Statements About Predicted Service Is True