The _____ dimension of service quality is highly dependent on employees' ability to communicate their credibility and to inspire trust and confidence.
A) Reliability
B) Responsiveness
C) Assurance
D) Empathy
E) Tangibles
Correct Answer:
Verified
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Q13: _ customers are those individuals and businesses
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Q18: There is a sign next to the
Q19: According to the service profit chain:
A) There
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