The carpenter came to install the new flooring in the Stephenson's kitchen two weeks ago.Once he had removed the old flooring,he announced he needed to go get a sander to smooth out the subflooring.He has not been back.A person who is an irate type when it comes to complaining would react to this by:
A) Taking no action whatsoever
B) Assuming he had done something to alienate the carpenter
C) Using the phone to check up on the status of the carpenter at most once a week
D) Begging the carpenter to come back and finish the job
E) Firing the first carpenter and hiring another one who is willing to complete the job
Correct Answer:
Verified
Q5: People who complain can be categorized as:
A)
Q6: Which of the following is the BEST
Q7: A consumer is more likely to complain
Q8: The type of complainer that is called
Q9: When a customer of Twin Cities Rehabilitation
Q11: _ concerns the results that customers receive
Q12: A business traveler checked into a Hyatt
Q13: The carpenter came to install the new
Q14: A person who is a(n)_ is a
Q15: _ focuses on the interpersonal treatment received
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