_____ concerns the results that customers receive from their complaints.
A) Functional fairness
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness

Question

Quizplus · Accepted Answer

Outcome fairness refers to the fairness of the results that customers receive from their complaints. This includes whether the resolution is satisfactory and meets the customer's expectations.

_____ Concerns the Results That Customers Receive from Their Complaints