A business traveler checked into a Hyatt hotel and was given a room next to the elevator.When he turned on the television,he was greeted with a Hyatt customer service survey.He immediately took advantage of having the survey to let Hyatt know how unhappy he was with his room location.The business traveler would most likely be classed as a(n)_____ type.
A) Irate
B) Passive
C) Voicer
D) Aggressive
E) Mediator

Question

Quizplus · Accepted Answer

The business traveler is taking the initiative to provide feedback to the hotel by filling out the survey, indicating that he is trying to provide constructive criticism and be heard (Voicer), rather than behaving irrationally (Irate) or confrontationally (Aggressive). He is not simply accepting the situation without complaint (Passive) and is not attempting to negotiate a resolution (Mediator).

A Business Traveler Checked into a Hyatt Hotel and Was