In addition to compensation,customers expect _____.In other words,they expect fairness in terms of policies,rules and timeliness of complaint process.
A) Functional equity
B) Procedural fairness
C) Interactional fairness
D) Service equity
E) Outcome fairness

Question

Quizplus · Accepted Answer

Procedural fairness refers to the fairness in the process of handling customer complaints or resolving issues. It includes having clear policies, rules and a timely complaint process. Customers expect this procedural fairness in addition to compensation when they face any problems or issues with a product or service.

In Addition to Compensation,customers Expect _____