Which of the following is NOT a reason why a service firm may avoid a customer relationship with a particular customer?
A) Customer is in the wrong segment
B) Customer is not divisible
C) Customer is not always right
D) Customer is not profitable in the long run
E) Customer is difficult

Question

Quizplus · Accepted Answer

Service firms may avoid a customer relationship for various reasons such as the customer being in the wrong segment, not being profitable in the long run, being difficult, or not always right. However, the reason that a customer is not divisible is not a valid reason to avoid a customer relationship as it does not relate to the customer's behavior or profitability.

Which of the Following Is NOT a Reason Why a Service