One way to define the speaking-listening differential is to say:
A) active listening makes better speakers
B) customers can listen to words at a rate more than five times as fast as the rate at which the salesperson can speak
C) lose lips sink ships
D) speaking divided by listening equals communication
E) articulation equals listening divided by speech rate

Question

Quizplus · Accepted Answer

The speaking-listening differential refers to the difference between how quickly people can speak compared to how quickly others can listen and comprehend. Choice B specifically addresses this difference, stating that customers can listen faster than salespeople can speak, highlighting the importance of being concise and clear in communication. Choices A, C, D, and E mention aspects of communication but do not directly address the speaking-listening differential.

One Way to Define the Speaking-Listening Differential Is to Say