Which step in the sales process is most focused on ensuring customer satisfaction and repeat business?

Question

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Follow-up is the step in the sales process that is most focused on ensuring customer satisfaction and repeat business. It involves checking in with the customer after the sale to ensure that they are happy with their purchase and addressing any issues or concerns they may have. This helps to build relationships with customers and increases the likelihood of repeat business.

Which Step in the Sales Process Is Most Focused on Ensuring