Shirley Shands is a hardworker but Debra, her manager, is irritated with her. While Debra concedes that Shirley's work gives her no cause for complaint, Debra is tired of the interruptions in her work because of Shirley asking for repeated clarifications over what exactly she has to say in e-mails or phone calls. She often requests Debra to proofread her e-mails before sending them, and Debra feels she sends too many e-mails instead of just speaking to the person concerned. From the scenario, we can conclude that ________.
A) Debra is engaging in social loafing
B) Shirley suffers from communication apprehension
C) Shirley processes her e-mails in an automatic and superficial manner
D) Shirley uses filtering when communicating with Debra
E) Shirley and Debra come from a high-context culture

Question

Quizplus · Accepted Answer

Shirley's repeated requests for clarifications and proofreading of e-mails suggest that she may suffer from communication apprehension or anxiety, making her seek reassurance and guidance from her manager to avoid making costly mistakes.

Shirley Shands Is a Hardworker but Debra, Her Manager, Is