After spending a week at a resort in Cancun on his spring break vacation, Darren gets an email from the resort owner, asking him to rate his experience on TripAdvisor. Which step in the personal-selling process does this represent?
A) follow-up
B) closing the sale
C) approaching the prospect
D) making the presentation

Question

Quizplus · Accepted Answer

This represents the follow-up step in the personal-selling process, where the resort owner is seeking feedback from the customer after their experience at the resort.

After Spending a Week at a Resort in Cancun on His