An appraisal system that takes into account financial, customer, processes, and learning categories is called
A)the balanced scorecard approach.
B)the 360-degree evaluation.
C)the customer-oriented approach.
D)management by objectives.

Question

Quizplus · Accepted Answer

The balanced scorecard approach is a performance appraisal system that considers financial, customer, processes, and learning categories. It measures a company's success beyond just financial factors, and provides a more comprehensive and balanced evaluation of overall performance. The other options listed do not necessarily incorporate all four of these categories into their appraisal systems.

An Appraisal System That Takes into Account Financial, Customer, Processes