A financial services firm conducted an attitude survey and asked its employees to respond candidly to the survey questions. It was found that although employees were generally satisfied with their pay, they were dissatisfied with the organization's management style, promotion practices, and training programs. To manage these concerns, it is best recommended that HR _____.
A) work toward identifying the problems pointed out by individual employees and ensure that their respective managers address the concerns immediately
B) announce the positive results of the survey while beginning to work in private on solutions to the problems revealed in the survey
C) hold group meetings with the employees to convey the positive and negative survey results and use the results in a strategic manner to improve the organization
D) reconduct the survey and ask the employees to reveal their identities this time because it is important to identify the root of the problems to resolve them effectively

Question

Quizplus · Accepted Answer

Holding group meetings with employees to convey the results of the survey and using the results strategically would be the best course of action. This approach would allow the employees to understand that their feedback was taken seriously and that the management is working towards improving the organization. It would also enable the HR to identify specific areas where the employees are dissatisfied and work towards resolving these issues in a transparent manner. Option A would require identifying individual issues and addressing them independently, which would be a tedious process. Option B would not address the concerns of the employees and could result in a loss of trust in the organization. Option D would compromise the anonymity of the employees, which could negatively impact their participation in future surveys.

A Financial Services Firm Conducted an Attitude Survey and Asked