If a current customer becomes dissatisfied, a company should remedy the situation by sending him a free sample, as this is the best way to regain a lost customer.

Question

Quizplus · Accepted Answer

While offering a free sample may be one way to attempt to regain a lost customer, it is not necessarily the best or most effective way. The best course of action would depend on the specific situation and the customer's reasons for dissatisfaction. It may be more appropriate to offer a refund or discount, apologize and provide exceptional customer service, or address the underlying issue that caused the dissatisfaction in the first place.

If a Current Customer Becomes Dissatisfied, a Company Should Remedy