"Brian, Your Group Members Are Going to Resist That Change

"Brian, your group members are going to resist that change, regardless of the content of the change. That's human nature. The old ways of doing things are comfortable and easy, so your staff will not want to try something new. That's called ________," said Brian's manager and mentor.

A) moving
B) inertia
C) freezing
D) management tactics
E) refreezing