Root cause analysis is the most important component of a crisis management program.
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Q12: Root cause analysis involves the identification and
Q13: Firms susceptible to a crisis need a
Q14: A crisis is a situation in which
Q15: Crises are random and thus cannot be
Q16: Reputation risk assessment assesses the potential impacts
Q18: Crisis response involves communication and rectification.
Q19: Social importance and potential audience base are
Q20: Only firms that have experienced a crisis
Q21: Communication with a firm's stakeholders and employees
Q22: GreenYouth Corp is a waste management company
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