Spanish negotiators use a high percentage of commands, as demonstrated by which behavior?
A) extensive use of silent periods
B) highest incidence of touching another negotiator
C) greeting callers on the phone with "diga" (speak)
D) shunning eye contact with others
E) greeting others with a "hola" or "bueno"

Question

Quizplus · Accepted Answer

The use of "diga" (speak) when answering the phone in Spanish demonstrates a direct approach and the use of commands in communication, which is indicative of the negotiation style mentioned.

Spanish Negotiators Use a High Percentage of Commands, as Demonstrated