Eugene bought a new watch in January, and by March it stopped keeping time accurately. The warranty was still valid, so he sent it back to the manufacturer for repair. According to the Product Component Model, this demonstrates the ________ component of the product.
A) core
B) support services
C) packaging
D) functional
E) styling

Question

Quizplus · Accepted Answer

The support services component of the Product Component Model refers to the after-sales services provided by the company, such as warranties, repairs, and customer service. Eugene sending his watch back for repair under warranty is an example of utilizing the product's support services.

Eugene Bought a New Watch in January, and by March